ENDLESSC LEGAL

Privacy Policy

Privacy Policy – Endless C Pvt Ltd

Last Updated: August 2026

Endless C Pvt Ltd ("Company", "we", "our", or "us") is committed to respecting and protecting your personal privacy. This comprehensive Privacy Policy governs the collection, processing, usage, storage, sharing, and protection of personal data and information obtained when you access or use our official company website https://endlessc.in and our mobile application EduNova (available via the Google Play Store).

By downloading, installing, accessing, or using the EduNova mobile application or browsing our website, you expressly acknowledge and agree that you have read, understood, and consented to the data practices, terms, and conditions outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our app or accessing our website services.

1. Introduction & Scope

Endless C Pvt Ltd serves as an educational technology provider facilitating communication, management, and digital learning tools for educational institutions, schools, coaching centers, teachers, students, and parents through our platform and the EduNova Android App.

This document serves as our official disclosure in full compliance with the Google Play Console Developer Policies (including User Data and Device & Network Abuse policies), Indian Information Technology Acts, and applicable global data protection framework guidelines.

2. Information We Collect

To deliver seamless, personalized, and secure educational management services through EduNova and our website, we collect personal information directly provided by you, uploaded by affiliated institutions, or gathered automatically through your interaction with our services.

A. Personal Data Provided Directly or via Associated Educational Institutions:

Full Name: Used to identify user accounts (students, parents, teachers, staff).
Mobile Phone Number: Used for secure One-Time Password (OTP) login authentication and critical academic alerts.
Email Address: Used for sending administrative updates, account recovery, and customer support communications.
Date of Birth (DOB): Required for identity verification and student record identification within academic databases.
Gender: Used for demographic profile identification within school management records (where applicable).
Profile Photo: Uploaded optionally by users or administrators for identification cards and account personalization.
Student Details: Roll number, grade, class, section, admission details, and academic track information.
Parent / Guardian Details: Guardian names, contact details, relationship details, and emergency contacts.
Attendance Records: Daily attendance logs, absence records, leave applications, and time tracking.
Exam Results & Performance: Test scores, examination schedules, marks cards, report cards, and academic progress tracking.
Class Schedules: Timetables, period durations, substitution notifications, and academic calendars.
Study Materials & E-Learning Content: Digital syllabus files, downloadable PDF notes, assignments, and educational resources.
Educational & Instructional Videos: Access logs and streaming data for recorded online classes and video tutorials.
Fee Information: Fee structure breakdowns, paid receipts, pending dues, fee schedules, and transaction histories (for viewing via Parent Module).
Support Requests & Enquiries: Information, messages, or query submissions made via contact forms, support tickets, or website feedback channels.

B. Information Collected Automatically:

IP Address: Automatically collected for session security, fraud prevention, and regional analytics.
Device Model & Hardware Specifications: Collected to optimize app UI layout and maintain technical support compatibility.
Operating System & Version: Used to ensure feature compatibility across Android OS releases.
App Version: To verify whether users are operating the latest security updates and app features.
Browser Details: Collected during web access to customize display formats and prevent dynamic attacks.
Crash Logs & Diagnostic Data: Technical trace reports logged upon application error for bug fixes and stability improvements.
Performance Data: Network connectivity checks, API latency measurements, and app load speeds to enhance network efficiency.

3. Mobile Number & OTP Authentication

The EduNova application utilizes your mobile number exclusively as a secure key for account identity verification and passwordless authentication through One-Time Password (OTP) verification.

Your mobile number is strictly used to authenticate your legitimate user session.
Mobile numbers are never sold, rented, leased, or traded to third parties.
Mobile numbers are never used for unsolicited commercial marketing, promotional spam, or telemarketing purposes.

4. How We Use Information

We use the collected personal and technical data strictly for legitimate operational, educational, and legal purposes, including:

User Authentication: Verifying user identities, authenticating logins, and safeguarding student accounts.
Attendance Management: Facilitating accurate real-time attendance tracking and alerting parents regarding absences.
Exams & Grading: Processing examination information, published marks, and report cards.
Results Processing: Delivering transparent grade reports and historical academic performance metrics.
Instant Push Notifications: Sending instant push updates regarding announcements, emergency closures, homework, and exam changes.
Schedules & Timetables: Presenting structured daily class timetables and event calendars.
Fee Management: Rendering clear fee structure views, outstanding payment alerts, and historical payment statements.
Study Materials & Media Access: Delivering accessible e-learning materials, documents, and streamable instructional videos.
Customer Support: Addressing technical troubleshooting requests, inquiries, and user support submissions.
Service Improvement: Diagnostic monitoring, app responsiveness enhancements, and interface optimizations.
Security & Fraud Prevention: Detecting illegal network activities, unauthorized access attempts, and protecting platform infrastructure.
Legal Compliance: Complying with regulatory obligations, court orders, and applicable government mandates.

5. Permissions Used in EduNova Android Application

EduNova requests only the permissions necessary to provide educational services and improve the user experience. You can review, allow, or revoke these permissions at any time through your Android device settings. Some features may not function properly if certain permissions are denied.

Internet Access (android.permission.INTERNET)
Purpose: Required to securely connect the application with our servers to authenticate users, load student and parent information, synchronize attendance, exam data, study materials, schedules, notifications, and other educational content.
Notification Permission (android.permission.POST_NOTIFICATIONS)
Purpose: Used to send important notifications such as attendance updates, exam schedules, results, announcements, homework, fee reminders, and other academic alerts.
Camera Permission (android.permission.CAMERA)
Purpose: Used only when users choose to capture profile photos, upload documents, scan educational materials, or use other camera-related features available within the application.
Photos & Media Access (READ_MEDIA_IMAGES / READ_EXTERNAL_STORAGE)
Purpose: Allows users to upload profile photos, assignment images, supporting documents, and other educational files from their device gallery. Depending on the Android version, the appropriate media permission is requested.
File Download & Storage Access
Purpose: Enables users to download study materials, PDF notes, report cards, fee receipts, certificates, and other educational documents for offline viewing. The application uses Android's standard file access mechanisms where applicable.

6. Third-Party & Firebase Services

EduNova integrates trusted Google services and cloud infrastructure to provide secure, reliable, and efficient educational services. Firebase services are used only when enabled within the application. These services may process limited technical or diagnostic information solely for providing application functionality and improving performance.

Firebase Cloud Messaging (FCM): Used to deliver push notifications such as attendance updates, exam schedules, announcements, homework reminders, and important academic alerts.
Firebase Crashlytics: Used (when enabled) to collect crash reports and technical diagnostics that help us identify software issues and improve application stability.
Firebase Authentication: Used (when enabled) to support secure user authentication and session management.
Firebase Analytics: Used (when enabled) to understand general application usage patterns and improve the overall user experience. Analytics data is collected in an aggregated and non-personally identifiable manner wherever applicable.
Google Play Services: Used to support essential Android platform features, security, and service compatibility.

All Firebase and Google services operate under Google's Privacy Policy. For more information, please visit:

https://policies.google.com/privacy

7. Third-Party Service Providers

To maintain smooth operational features across our web and mobile ecosystem, Endless C Pvt Ltd collaborates with trustworthy service providers:

Google Play Services: To support Android system framework integrations, app distribution, and security verification.
Firebase SDKs: For push system dispatch, crash logging, and cloud data routing.
Cloud Hosting Services: High-security remote servers hosting database storage and processing APIs.
Payment Gateways (Future Integration): PCI-DSS compliant payment system partners handling fee collections.
SMS & OTP Providers: Verified telecommunication routing gateways used exclusively to send OTP login passcodes and transaction SMS messages.

Important Note: All third-party providers are contractually obligated to process user data strictly for performing assigned functions and are explicitly prohibited from selling or sharing data.

8. Data Sharing Practices

Endless C Pvt Ltd enforces strict privacy standards. We NEVER sell, rent, monetize, or trade personal data under any circumstances.

Information is disclosed solely under the following conditions:

Educational Institutions: Data is shared directly with your affiliated school, college, or coaching institute administrators for administrative management.
Legal Compliance: Information may be disclosed if required by law, valid legal processes, administrative subpoenas, or governmental regulatory orders.
Fraud Prevention & Security: Data may be disclosed to enforce terms of service, prevent digital fraud, counter cyber threats, and protect system security.

9. Data Security Infrastructure

We employ robust administrative, operational, physical, and technical safeguards engineered to protect your personal data against unauthorized access, destruction, loss, alteration, or disclosure.

HTTPS / TLS Encryption: All web and API network transmissions are fully protected with secure end-to-end TLS encryption.
Data Encryption at Rest: Sensitive database records are stored with industrial-grade encryption algorithms.
Role-Based Access Controls: Strict internal access controls limit personal data visibility strictly to authorized technical staff.
Secure Server Architecture: Data is maintained in hardened, firewalled data center facilities monitored round-the-clock.

10. Data Retention Policy

Endless C Pvt Ltd retains collected personal information only for as long as necessary to fulfill the educational operations for which it was originally collected, or as mandated by applicable legal, tax, accounting, and institutional recordkeeping obligations.

When an educational institution terminates its platform contract, or when a student account is deactivated permanently, associated personal data is securely anonymized or permanently deleted from our primary databases in accordance with standard data disposal procedures.

11. Children's Privacy Notice

The EduNova application is specifically designed for educational institution operations. While student accounts may belong to minors (children under the age of 18), such accounts are set up and managed under the authorization and direct supervision of educational institutions, verified school administrators, parents, or legal guardians.

We do not knowingly allow children under the age of 13 to independently register for accounts without prior institutional or parental involvement. If you believe a child has provided us personal data without parental oversight, please contact us immediately for account review and remediation.

12. User Rights & Options

Users using the EduNova app or website possess comprehensive rights regarding their personal data:

Right to Access & View: Users can review personal records, marksheets, and profiles directly through the mobile application.
Right to Correction: Users can request correction of inaccurate profile data via support channels or institutional administrative staff.
Right to Request Deletion: Users may request the deletion of personal accounts, subject to institutional retention policies.
Right to Revoke Permissions: Device permissions (Camera, Storage, Notifications) can be turned off anytime via OS settings.

13. Account & Data Deletion Requests

In full compliance with Google Play Store User Data Policies, EduNova provides users with a clear path to request account and associated data deletion.

If you wish to initiate account deletion, submit an explicit written request by sending an email to our data privacy team at: contact@endlessc.in with the subject line "Account Deletion Request - EduNova".

Account Deletion Process:

Verification: For security purposes, our compliance team will verify identity via OTP or school contact matching prior to executing account removal.
Execution: Once verified (and confirmed with your educational institution if applicable), all personal identifier logs, profile pictures, login tokens, and cache files will be permanently purged within 30 days.

14. Website Cookies Policy

Our official web portal (https://endlessc.in) may utilize cookies, web beacons, and persistent tracking scripts to enhance browsing navigation, enable secure session state retention, and analyze aggregated web traffic.

You can configure your browser to reject cookies or issue warnings when cookies are sent. Please note that disabling web cookies may impair certain features of our web portal.

15. External Third-Party Links

Our web portal and the EduNova application may occasionally display external hyperlink references (such as educational references or government scholarship portals). Endless C Pvt Ltd has no direct operational control over the content, security practices, or privacy rules of external third-party sites. We encourage users to read the individual privacy statements of every third-party site visited.

16. Policy Updates & Modifications

We reserve the explicit right to modify, amend, or update this Privacy Policy at any time to reflect evolving functional updates, technological advancements, or revised statutory regulations.

Any revisions become effective immediately upon being posted on this webpage with an updated "Last Updated" revision date. Your continued use of our website or the EduNova application following notice of changes constitutes your full acceptance of the updated policy.

17. Contact Information

If you have questions, feedback, compliance concerns, or account deletion inquiries regarding this Privacy Policy, please contact us at:

Endless C Pvt Ltd

32/6, Christal Plaza,
Duthie School Road,
Near WCC College,
Nagercoil, Tamil Nadu – 629001,
India.

Phone Numbers:
+91 8925966880
+91 8925966881
+91 8925966882

Email Support:
contact@endlessc.in

Official Website:
https://endlessc.in

Working Hours:
Monday – Saturday
09:00 AM – 06:00 PM IST